At NBK Online Banking, protection of your personal data is an absolute priority. This privacy policy describes how we collect, use, share, and protect your information when you use our online banking services.
Information Collection
We collect certain personal information to provide you with tailored services, such as your name, contact details, account login information, and financial preferences. This data is collected securely when you sign up for our services, interact with our site, or use our mobile application.
We may also collect technical information like your IP address, device type used, browser, as well as navigation data to improve your experience and ensure the security of our services.
Data Usage
The information we collect is used to:
- ✓ Provide, maintain, and improve our banking services
- ✓ Personalize your user experience
- ✓ Process your banking and financial transactions
- ✓ Respond to your requests and provide you with assistance
- ✓ Analyze the usage of our services to optimize them
- ✓ Detect and prevent fraud and malicious activities
Information Sharing
NBK Online Banking is committed to not selling, renting, or sharing your personal data with third parties for commercial purposes without your explicit consent. However, we may share information in the following cases:
- ✓ With trusted partners who help us provide our services
- ✓ To comply with our legal and regulatory obligations
- ✓ To protect our rights, property, or safety
- ✓ In case of merger, acquisition, or sale of assets
Any information sharing is performed with appropriate guarantees to ensure the protection of your data.
Data Security
The security of your data is essential for us. We implement various technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction, notably:
- ✓ Encryption of sensitive data
- ✓ Multi-factor authentication
- ✓ Continuous system monitoring
- ✓ Regular security audits
- ✓ Staff training on security best practices
Despite these measures, no system is totally infallible. In case of a data breach likely to affect you, we will inform you in accordance with applicable legislation.
Data Retention
We retain your personal data as long as necessary to provide our services and comply with our legal obligations. The retention period varies according to the type of information and regulatory requirements applicable to the banking sector.
When your data is no longer necessary, we delete or anonymize it securely.
Your Rights
In accordance with General Data Protection Regulation (GDPR) and other applicable regulations, you have several rights regarding your personal information:
- ✓ Right of access to your personal data
- ✓ Right of rectification of inaccurate data
- ✓ Right to erasure (right to be forgotten) in certain circumstances
- ✓ Right to restriction of processing
- ✓ Right to data portability
- ✓ Right to object to processing
- ✓ Right not to be subject to a decision based solely on automated processing
To exercise your rights, please contact us via our customer service or by using the contact details provided below. We will process your request within the deadlines provided by law.
Cookies and Similar Technologies
We use cookies and similar technologies to improve your experience on our site, analyze its usage, and personalize our content. These technologies also allow us to secure our services and detect fraudulent activities.
You can manage your cookie preferences via your browser settings or via our consent management tool available on our site.
International Data Transfers
In certain cases, your personal data may be transferred, stored, or processed in countries located outside the European Economic Area (EEA). When such transfers take place, we take appropriate measures to ensure that your information benefits from an adequate level of protection, in accordance with GDPR requirements.
These measures may include the use of standard contractual clauses approved by the European Commission or other legally recognized transfer mechanisms.
Protection of Minors
Our services are not intended for persons under 18 years of age. We do not knowingly collect personal information concerning minors. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take necessary measures.
Policy Changes
We may update this privacy policy from time to time to reflect legal, regulatory changes, or changes in our business practices. Important changes will be notified by email or via a notification on our website.
We recommend you regularly consult this page to keep yourself informed of changes. The date of the last update will always be indicated at the top of this policy.
Contact Us
If you have questions, concerns, or requests regarding this privacy policy or the processing of your personal data, you can contact us:
- ✓ By email: privacy@nbk-online.net
- ✓ By mail: Data Protection Officer, NBK Online Banking, 842 Rue de la Liberté, 75000 Paris, France
- ✓ Via our contact form on the site
If you consider that your rights have not been respected, you also have the right to file a complaint with the competent data protection authority, notably the Commission Nationale de l'Informatique et des Libertés (CNIL) in France.
Last update: March 15, 2024